ManageEngine SupportCenter Plus 6.5

Title: ManageEngine SupportCenter Plus 6.5
Size: 31.3 MB
License: Freeware
OS: Windows 2000, Windows XP, Windows 2003, Linux
Price: USD $0.00
Publisher: AdventNet Inc

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  • Downloads 89
  • Date 04 Jul, 2012

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Description

ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser. Self-Service Portal Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests. Customer Case Tracking A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers. Knowledge Base Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution. SLA Management Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations. Account & Contact Management Track and manage all your customer accounts and their contact information, and thereby improve customer relationships. Product Catalog Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased. Customer Service Reports Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus.

Tag-uri: ManageEngine SupportCenter Plus 100 web-based Customer Service and Support Software that offers Trouble Ticketing Account Contact Management SLA Knowledge base one low-cost easy-to-use package helps you track resolve customer issues quickly thereby delivering superior support taking satisfaction the next level Automatically convert emails sent Help Desk into trouble tickets enable your end users submit requests from anywhere anytime using just browser Self-Service Portal Reduce call volumes with Web-based self service portal where customers can search knowledge request check status their open Case Tracking robust help desk organizations automate processes deliver consistent reliable Base Empower Reps easy access answers searchable knowledgebase faster problem resolution Improve defining proper agreements monitoring compliance escalating violations Track manage all accounts contact information improve relationships Product Catalog reps instant product well allow details products they have purchased Reports Requests are closed overdue any time had happened which Organization sending most number who attending known readymade reports generated

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